🪼 RETURN & REFUND POLICY | THE JELLYFISH INK™

Last Updated: July 04, 2025

At The Jellyfish Ink™, every item is created with intention, creativity, and a little bit of chaos. Because many of our products are made to order or produced in limited runs, all sales are considered final unless there is an issue with the order.

🔁 RETURNS

We do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Buyer’s remorse
• Preference changes
• Minor color variations caused by screen settings
• Minor print placement variations within production standards

Please review product descriptions, sizing charts, and order details carefully before completing your purchase.

📦 DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To request a replacement or resolution, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Claims submitted without photos may be delayed or denied.

Once reviewed, we will determine whether a replacement, store credit, or refund is appropriate.

💸 REFUNDS

Refunds may be approved under the following circumstances:

• Wrong item received
• Item arrives damaged or defective
• Order is lost in transit and confirmed by the shipping carrier
• An item cannot be fulfilled by our production partner

If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund.

🚫 NON-REFUNDABLE ITEMS

The following are not eligible for refunds or returns:

• Sale items
• Limited-edition releases
• Gift cards
• Digital products
• Orders with incorrect shipping information provided by the customer
• Delays caused by shipping carriers, weather, customs, or events beyond our control

📬 LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the carrier, The Jellyfish Ink™ is not responsible for lost or stolen packages.

Customers should contact the shipping carrier directly and file any necessary claims.

⚖️ RIGHT TO REFUSE CLAIMS

The Jellyfish Ink™ reserves the right to deny refund or replacement requests that do not meet the requirements outlined in this policy.

📬 CONTACT US

Need help? We're happy to assist.

The Jellyfish Ink™

Email: thejellyfishink@gmail.com

Website: www.thejellyfishink.com

Please include your order number and any relevant photos when contacting us.

We're a small but fierce crew. If the mistake is ours, we'll make it right — no sting attached. 🖤